QuickBooks Payroll Tax help: Testing access to a QuickBooks Payroll Tax Expert to assist with payroll-related questions

As QuickBooks Live Bookkeeping has evolved to prioritize our assisted services, we’ve identified a potential need for QuickBooks Online Payroll customers to have access to qualified help when they have payroll tax questions. Potential topics include questions about multi-state payroll tax filings, how to deal with IRC notices, and more.

To help businesses get answers to their payroll tax questions, we’re launching a test this month for a new service called “QuickBooks Payroll Tax Help.” This test offers businesses and accounting professionals access to QuickBooks Payroll certified experts who will provide guidance without taking control of their payroll—someone who will “do it with me,” as it relates to answering payroll tax questions specifically. 

You may see the QuickBooks Payroll Tax Help offer on the QuickBooks Payroll Tax Center tab in QuickBooks Online Payroll.

How it will work

Customers who are subscribed to QuickBooks Online Payroll (any SKU) and exposed to the test will see the QuickBooks Payroll Tax Help offering within the Payroll Tax Center tab. Whenever a QuickBooks Online Payroll subscriber has payroll tax questions, they can use the Payroll Tax Center tab to submit a request for a call from an expert. Our QuickBooks Online Payroll experts will call them within minutes during regular business hours.

The service is presented to customers through a few points within the Payroll Tax Center tab, including the Tax Readiness screen, the Payroll Auto Tax On Settings page, and the compliance page. Each of these access points will lead the customer to a landing page where they will see more information about the service.

Access points

Payroll Tax Center tab

Tax Readiness screen

Payroll Auto Tax On Settings page

Landing Page a customer sees when they click on the offer to connect to a QuickBooks Online Payroll expert

What the Payroll Tax Help service includes:

QuickBooks Online Payroll product experts with expertise in payroll tax guide businesses on payroll tax compliance topics, including: 

• Receiving education on Payroll Tax IDs.
• Identifying errors that need correcting in the Payroll Tax Center tab.
• Outlining how deductions and garnishments might impact payroll taxes.
• Understanding over/under payments completed through QuickBooks Online Payroll.

During this test, we’re also testing pricing, subject to change. The test prices being offered are $50 per use, $75 per use, or $99 per use. This service will also be opened and tested as an offer to accountants currently attached to QuickBooks Online Payroll customers.

Frequently Asked Questions

Q: Who provides the service?

A: QuickBooks Live Bookkeepers who are certified in QuickBooks Online Payroll are providing answers to the questions submitted by the small businesses and their attached accountants who are exposed to the test.

Q: How long will this test last?

A: The test is taking place over the course of several weeks.

Q: Why are you competing with me? I don’t want my client to see this test.

A: We're on a shared mission with you to power the prosperity of small businesses. Experts of all types are critical for their success, and QuickBooks Live is on a path to serve as a complementary set of solutions that coexist alongside the services provided by accounting professionals, adding value to you and your clients.

We’ve also heard feedback from the accounting community that they want help answering some of their clients’ payroll tax questions. This test helps us learn from QuickBooks Online Payroll small business customers and the accountants attached to them how we might offer assisted payroll tax help to those who use our online payroll products.