Upcoming subscription and pricing changes for QuickBooks Desktop Payroll and Payments

An email was sent to QuickBooks accounting professionals on Nov. 1, 2023, announcing upcoming pricing changes coming to QuickBooks Desktop Payroll and Payments that will impact some of your clients starting in December 2023.

QuickBooks Desktop Payroll

Starting Dec. 1, 2023, we are ending support for legacy Standard Payroll and legacy Basic Payroll.  Clients on these plans will be rolled into the “current” Enhanced Payroll with additional functionality to e-file and e-pay federal and state payroll taxes. These changes will take effect on your client's subscription renewal date.

Clients impacted by this change will be notified of this update in product and via email to provide consent in the Customer Account Management Portal (CAMPS). If we do not receive clients’ consent prior to their subscription renewal date, their payroll service will be terminated and they will need to contact Intuit to subscribe to a new payroll and link their prior Payroll history. See this article for more details.

Existing clients on legacy Enhanced Payroll will continue to be supported with new pricing starting on Dec. 1, 2023.

You and your client may also consider the following options by contacting Intuit sales:

• Switch to QuickBooks Online Payroll for anywhere anytime access, automated payroll tax filing and payments, and to set payroll to run automatically.
• Upgrade to QuickBooks Enterprise Platinum, which includes Enhanced Payroll, for higher efficiency, enhanced security, deeper insights, and more automation.

QuickBooks Desktop Payments

Beginning Dec. 4, 2023, the fee for Instant Deposit¹ will increase from 1% to 1.75%. There is no action needed because the price change will occur automatically for both new and existing clients of Instant Deposit. There will be no changes to other payment processing rates at this time.

Frequently Asked Questions

Why are we stopping support for QuickBooks Payroll Legacy Standard and Basic?

We are consolidating our payroll plans and Legacy Standard and Legacy Basic will roll into the current Enhanced Payroll.

Standard Payroll users will gain the following functionality in Enhanced Payroll:

• Standard Payroll use.
• E-file and e-pay.

Basic Payroll users will gain the following functionality in Enhanced Payroll:

• File and pay federal and state payroll taxes.
• Electronically file W-2 forms at year end.

Why do we need customer consent to move from legacy Standard and Basic to current Enhanced Payroll?

Because the pricing structures are different—customers with no monthly per employee fees will switch to paying $6 monthly per employee—we are required to gain their consent in order to make the change.

How is consent provided to move from legacy Standard and Basic to current Enhanced Payroll?

Starting 30 days prior to the subscription renewal date, clients will receive emails and in product notifications to log into the CAMPs and follow the notification to review and accept the new terms and conditions. Only the primary admin can provide consent. If the accountant is the primary admin for the payroll account, they will be asked to provide consent.

What happens if clients do not consent to move from legacy Standard/Basic to current Enhance Payroll?

If we do not receive your clients’ consent prior to their Payroll subscription renewal date, their payroll service will be terminated. They will have access to their payroll history, but no longer be able to run payroll. Once the Payroll service is terminated, they will need to reach out to Intuit to subscribe to a new payroll service, and Customer support can help them link their payroll history to the new account.

Wasn’t there already a recent pricing change announcement on QuickBooks Desktop Payroll?

Yes, a separate price increase was effective Oct. 1, 2023 that impacts the newer pricing plans. You can find more information about that here.

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¹Instant deposit is an additional service offered by QuickBooks Payments subject to eligibility criteria, including delayed eligibility for new users and availability for only some transactions and financial institutions. The service carries a 1.75% fee in addition to standard rates for ACH, swiped, invoiced, and keyed card transactions. Deposits are sent to the financial institution or debit card that you have selected to receive instant deposits. Scheduled instant deposits are run automatically; QuickBooks checks for eligible funds up to 5 times per day. Non-scheduled instant deposits are sent within 30 minutes. Transactions between 2:15 PM PT and 3:15 PM PT are excluded and processed next day. Deposit times may vary due to third party delays.